SHIPPING & RETURNS
Standard delivery within 3-5 working days (UK only) - Free delivery on orders over £12.
£3.95 on orders under £12.
Orders will be despatched by Yodel Direct or Evri, tracked.
Next Day delivery (UK only) - £7.95.
Orders to UK addresses placed before 1pm Monday - Friday will be despatched on the same day and delivered the next working day. Orders placed between Friday after 1pm - Sunday will be delivered on Tuesday.
Due to geographical location, some destinations will take 2 days - see UK Delivery Restrictions below
In cases where we are unable to deliver all the products within your order at the same time, or where there are multiple boxes within your consignment, you will only be charged once for delivery.
Please note that Oakwood Boulevard cannot be held responsible for late/failed deliveries for reasons outside of our control i.e. in the cases of adverse weather conditions.
Tracking details for your order will be included in your order confirmation email (registered customers will also be able to locate these details from within their account area once despatch has been confirmed). Alternatively, please contact customer service on 02080504815 or email us at: email@example.com.
All deliveries will be made via courier service where a signature is required. Please ensure that there will be somebody available at the delivery address who will be able to provide this. In the event that you should miss your scheduled delivery, the courier should leave a notification card and re-attempt the following working day. The courier will attempt delivery the order on 3 consecutive working days, unless they are instructed by the recipient or a member of our Customer Service team to hold for a future delivery date or collection will be made from the depot. Please note that changes of delivery address will need to be made via the Customer Service team. Should the courier be unable to complete delivery after the 3 attempts have been made, your order will be returned to us. In these cases Oakwood Boulevard reserve the right to charge you again for any return and re-send costs that we incur.
Please note, we do not despatch or deliver at weekends or public holidays.
UK Delivery Restrictions
Please note that due to geographical location, the following destinations may take a little longer to receive orders. For these regions, when Next Day delivery is selected, the courier will aim to deliver in two working days.
Region - Postcode range - Average delivery time (in working days)
Aberdeen - AB30-35, AB44-54 - 2 days
Glasgow - G83 - 2 days
Cornwall - TR21-25 - 2 days
Currently we do not offer delivery to the below locations via our website. However, please contact firstname.lastname@example.org to discuss delivery options.
Isle of Man
Orkney and Shetlands
Cancellations & Returns
Consumer Contracts Regulations
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you are contracting with us as a consumer online or by phone, you have the right to cancel your contract at any time up to 14 working days after the day on which you received the goods you ordered. This excludes personalised items, which cannot be returned or exchanged unless faulty.
Notification of the cancellation must be received in writing within 14 working days; starting from the day after the goods are received.
We will refund the cost of the item(s) ordered and, in addition to this, any paid delivery charge. Please note that the delivery charge refund will be to the value of standard delivery (as permitted by law). Oakwood Boulevard are not liable to cover costs of returning the goods. Goods must be returned in their original, unused and saleable condition.
If for any reason we have arranged to collect the goods from you, we reserve the right to recover the costs of collection from you.
NEED TO RETURN SOMETHING?
If you decide to return something and written notification is received after the 14 day cooling off period (please refer to the Consumer Contracts Regulations above) we will be delighted to offer an exchange or a gift card to the value of the goods up to 28 days from the date you received your goods. Once the 28 day period has passed we have the right to refuse returns of any unwanted items.
Damaged/ Faulty Goods
In the unfortunate event that your order arrives damaged or are suspected to be faulty, we will be happy to provide replacements or offer a refund as soon as possible. Please contact our Customer Service team on 02080504815 8am-8pm (UK Time) Monday to Friday, and 10am-4pm (UK Time) Saturday - or via email at email@example.com
An alternative product will be offered in cases where stock is no longer available. It may be necessary to provide photographs of the damaged/faulty goods or in more severe cases, we may choose to collect the damaged products from you for Quality Review Investigation. Correspondence will be made with you directly.
Items must be unused, in a perfect resalable condition and accompanied by a valid order reference.
Wrapping - Returns should be wrapped securely using the same packaging they were received in, or in appropriate packaging to ensure the goods arrive with us in their original condition. The order reference should be clearly displayed on the exterior label. We reserve the right to refuse a refund/exchange for damages caused by insufficient packaging.
UK - Please email Customer Service at firstname.lastname@example.org to notify us of your intent to return.
Please affix the appropriate postage (at your own cost). Our returns address is: OAKWOOD BOULEVARD LTD, 71-75 SHELTON STREET, COVENT GARDEN, LONDON, WC2H 9JQ. We advise that returns are made via recorded delivery and/or that a proof of postage is obtained, in the unlikely event that these should go missing in the post. We reserve the right to refuse a refund/exchange for returns that fail to arrive with us and where no proof of postage/tracking is available.
Refunds & exchanges - We aim to process exchanges within 2 working days from the date the return is received. Delivery charges may be applied for exchanges; charged at the standard rate (please refer to the Delivery Options above for further details).
Refunds will be applied against the original payment method within 2 working days from the date the return is received. Refunds may take 5-7 working days to show against an account, depending on your bank. If the original purchase was made using a gift card and another form of payment; any refund owed will be credited to the gift card in the first instance. If the total to be refunded is more than originally paid by a gift card, any remaining refund balance will be applied to the other method of payment used.
If your order has qualified for a discount, this shall no longer apply if the items that you are returning result in the order value falling below the threshold criteria to qualify for the discount. The discounted products must therefore either be returned or they shall be charged at the full recommended retail price.
If your order qualified for a free gift with purchase and the goods that you are returning mean that you no longer meet the criteria of the promotion, the free gift must also be returned so that we are able to process the exchange/refund. If the promotion item received is a gift card and the gift card amount has been spent in whole or in part prior to returning the item/s from your order, the amount on the gift card that has already been spent will be deducted from the refunded or exchanged amount owed to you.
Gifts - If you have been lucky enough to receive your order as a gift, items may be exchanged for alternative products or the value can be applied to a Oakwood Boulevard gift card. Please refer to our Gift Cards T&Cs
REGISTERED ADDRESS: OAKWOOD BOULEVARD LTD
REGISTERED OFFICE: 71-75 SHELTON STREET COVENT GARDEN LONDON WC2H 9JQ
REGISTERED IN ENGLAND NO. 13524830