FAQ

We sell Luxary Wax Melts to fragrance your home. We handpick only the highest-quality, most alluring of scents for our wax melts. Ones that will transport you to another realm filled with relaxation, revitalisation and utter calm You can buy all of our products from our website www.oakwoodboulevard.com We also selling on Amazon, Facebookand our dedicated Ebay store.

When you order you have two option; I. Creating a customer account - By registering your details and creating an account you will be able to keep an eye on your order history and status, keep a log of multiple delivery addresses, update your personal profile, received future product updates, sales and promotions. II. Continue as a guest and proceed with your order.

We support all major debit / credit cards including PayPal. You can also setup a subscription service on each of our wax melts, which we will automatic charge depend on frequency you require our wax melts. This service you can cancel at anytime.

Please see our dedicated Shipping and Returns page for more details.

As soon as we dispatch your order, you will receive an email from us containing your order details, purchase and the delivery method you've chosen. If you are a member, you will be able to track your order history.

If your order has arrived damaged, has missing items or is incorrect, please email support@oakwoodboulevard.com stating your order number and we will get back to you with a resolution. For more details please vist our Shipping and Returns page

Currently, we only ship our products in the United Kingdom. Please see out Shipping and Returns page for more details. However, if you are keen to get your hands on our Luxary Wax Melts please reachout to us at support@oakwoodboulevard.com and we can see what we can do!

If you no longer required an order please go to our Shipping and Returns page for more details and contact our support team via email at support@oakwoodboulevard.com.

We have four ways you can contact us: 1 - Our contact page - Contact Us 2 - Our email support - support@oakwoodboulevard.com 3 - Web Chat 4 - Our support telephone number - 02080504815

Yes we can supply our product at wholesale. Please contact support@oakwoodboulevard.com and our sales team will contact you to discuss your requirements.

Wax melts are small, scented pieces of wax which are beautifully designed to be gently heated to release their fragrance into the air. They are a safer and cheaper alternative to fragranced candles with an added benefit of being able to swap out different fragrances depending on your mood.

You simply take one or two wax melts from the packaging and place one or two into your wax warmer. Turn on your wax warmer or light your tealight. When the wax has melted the fragrance will be released into the air. When you are finished, turn off your warmer or blow out the tealight. Wait for the wax to solidify and we reccomend for you to use our wax removal tool to release the wax from the dish. *Please note, DO NOT use excessive force as the wax will pop out gently. To help if required turn on the wax warmer and warm the wax a little bit to remove. Wipe the dish to remove any excess wax before use. *Safety Notice* We reccomend electric warmer, however our wax melts are safe to use with a tea light wax warmer. Please insure you turn off your wax warmer or blow out your tealight. **Never leave unattended**

Our wax melts can last up to 6-8hrs depending on the heat of the wax warmer. Also we recommend that the wax melts have a best before use, which is 12 months after purchase.

Please read your burner's enclosed safety information and follow the instructions for safe guidance. Please keep the wax burner and the wax melts away from children and pets. Please note that even that our wax melts are not harmful but they are not meant for consumption. Please store wax melts safely away from children or pets.

Depending on your room size we recommend the following: - For rooms between 5 to 10 square meters, 1 wax warmer and 1 wax melt - For rooms between 10 to 30 square meters, 1 wax warmer and 2 wax melts - For rooms between 30 to 50 square meters, 2 wax warmers either side of the room with 2 melts in each

Wax warmers work by a filament light bulb heating up a dish that containers fragranced wax.

Wax warmers should be CE certified and comply with safety standards. Unlike a candle, electric warmers are safe to be left on and are as safe as a side light. However, we advise not to leave them unattended and switch them off when you leave the room or before you go to sleep.

Please read your burner's enclosed safety information and follow the instructions for safe guidance. Please keep your wax burner and the wax melts away from children and pets. Please note that even that our wax melts are not harmful they are not meant for consumption. Please store wax melts safely away from children or pets.